FAQ

How do I become eligible for pre-sale access?

To become eligible for pre-sale access, you must pre-order ‘TT10’ on any album format before 17:00 BST on Tuesday 23rd September 2025 from the official Take That UK Store to be eligible to receive a pre-sale link for Take That’s upcoming UK tour. Merchandise pre-orders will NOT be eligible for a pre-sale link. You may also enter to receive a pre-sale link via the No Purchase Necessary option on the store - HERE

When will I receive my pre-sale link?

You will receive your pre-sale link by 18:00 BST on Wednesday 24th September, please ensure that you check your junk/spam folders. If you’re unable to locate your link after this time, you can reach out to our Customer Service team by clicking HERE and they will be able to assist.

When will the pre-sale begin?

Pre-sale access will begin at 09:30 BST on Thursday 25th September 2025.

What do I do if I haven't received my presale link?

If you have not received a pre-sale link by 18:00 BST on Wednesday 24th September 2025 you can reach out to our Customer Service team by clicking HERE and they will be able to assist you. Our Customer Service team will not be able to provide you a code or link before 6PM BTS on Wednesday 24th September 2025.

I purchased with the incorrect email address/no longer have access to my email address, what should I do?

A pre-sale link will still be allocated to the email address that you used to purchase the album with, if you no longer have access to your email address or used the incorrect email then please contact our Customer Service Team to change the email on your order by clicking HERE. Your email can be changed on your order only.
We are unable to amend the email that the pre-sale code will be sent to. Please sign up here using the correct email to get your code sent to the right place – HERE We encourage you to ensure your email is correct on purchasing and are not responsible if your code and link are sent to the incorrect email used to sign up or to your junk/spam inbox.

I signed up to the NPN option with the incorrect email address/no longer have access to my email address, what should I do?

A pre-sale link will still be allocated to the email address that you used to sign up with and this cannot be changed by our team. You will need submit a new sign up with the correct email address, before the cut off time of 5PM BST on Tuesday 23rd September 2025.

Our customer service team are unable to amend the email address used on a 'no purchase necessary' sign up and may not be able to locate your code if an incorrect email was used, so please ensure the correct email is used to sign up.

What do I do if I experience technical issues when purchasing tickets?

This may be due to the volume of people accessing the ticketing website. If you do not receive an on-screen ‘booking confirmed’ message, then your booking will unfortunately not have gone through. If you have a failed payment attempt, it will take up to 20 minutes for the site to acknowledge your code was unsuccessful, so please keep trying to get back in again. Only a limited number of presale tickets are currently available for the event, and due to overwhelming demand, they can sell out very quickly.

As outlined in our T&Cs, the unique presale code doesn't guarantee tickets, only access for the chance to purchase pre-sale tickets.

I have only received one link, but I made multiple orders.

Pre-sale codes are limited to one link per email address.

I registered on the No Purchase Necessary (NPN) form; how can I check if I'll receive the link?

Emails that have successfully signed up to the No Purchase Necessary (NPN) form, will receive an email before the cut off time – 17:00 BST on Tuesday 23rd September 2025 – asking to confirm your registration to receive your pre-sale code and link. Please ensure you confirm your registration to receive your code.

I would like to purchase Accessible Tickets for the event, how do I do this?

Please follow the dedicated accessible information within the event page listing to purchase accessible tickets. If the route to purchase accessible tickets is via a phone line, this will have a set capacity and only allow a certain number of customers to hold the line. Please keep trying to get through, we anticipate all ticket types to be in high demand for the tour.

How many tickets can I buy?

You can buy 8 tickets in one transaction for one venue. Please note codes can only be used once and you can only make 1 x purchase, this means the 8 tickets will be for the same venue/transaction.

Can I see the Terms and Conditions?

You can view the Terms & Conditions by clicking HERE

Is my order eligible?

Any album format order of ‘TT10’ from the official Take That UK store, placed before 5pm BST on Tuesday 23rd September 2025 will receive a pre-sale link. If you are unsure and would like to check this, please contact our Customer Service team by clicking HERE and they will be happy to assist. Merchandise orders, orders from other retailers, orders from Take That stores that are NOT the official UK store, pre-saves on streaming platforms or orders for an album format that is NOT ‘TT10’ are not eligible for a pre-sale code or link.

When will I receive the album and what is the albums name?

Further information will be communicated to all who have ordered in due course with an accurate release date and album title.

When is the general ticket sale?

The general ticket sale for Take That’s upcoming tour will go live at 9:30am BST Friday 26th September 2025. Please note, we cannot assist with any general on sale assistance as the presale will have been complete. We anticipate all onsales to be extremely busy and all ticket types are subject to live availability.

What are the venues and dates for the tour?

Tour dates available for the pre-sale are limited to the dates and venues within the UK and Ireland only, as set out below:

• Friday 29th May: St. Mary’s Stadium, Southampton

• Friday 5th June: Building Society Arena, Coventry

• Tuesday 9th June: Stadium of Light, Sunderland

• Friday 12th June: Hampden Park, Glasgow

• Tuesday 16th June: Principality Stadium, Cardiff

• Friday 19th June: Etihad Stadium, Manchester

• Friday 20th June: Etihad Stadium, Manchester

• Friday 26th June: London Stadium, London

• Friday 27th June: London Stadium, London

What is my pre-sale access code?

Your Pre-sale access code is a unique number that is generated for your sole use. The code will be sent to you via email with a link to the pre-sale by 6pm BST on Wednesday 24th September 2025. To enter the presale, please ensure you use the ‘buy tickets’ link from within the presale email and copy and paste your code into the onsale page ensuring there are no spaces at the beginning/end of your code. If you have a failed payment attempt, it may take the site up to 20minutes to acknowledge that the code has not been used successfully. Codes can only be used once in one transaction.

Your pre-sale code is NOT your order number that you receive from ordering from the official UK store.

I have a query about the tickets I purchased or a question about the venue, what should I do?

If you have any questions or concerns about the tickets you have purchased through any of (SEETICKETS, TICKETMASTER or GIGS AND TOURS) the ticket providers, either in the General Sale or the Pre-sale, you will need to talk to the ticket provider directly. The official Take That UK store can only provide you the pre-sale link and code and assistance on a music or merch order placed from our UK store, and are unable to assist regarding purchased tickets from the ticket provider. You can contact them here - SEETICKETS GIGS AND TOURS TICKETMASTER